Privacy Policy

We are excited to hear from you. Feel free to fill out our contact form below or call the phone number at the top of the page.

OUR POLICIES

 

Ordering From T&G Novelties:

You must be at least 18 years old to order from this online store. All orders are charged when you click the “submit” button and are confirmed automatically to the email address you provide on your order.

 

We accept the following USA issued credit cards- Visa, MasterCard, American Express, and Discover. The billing information you provide must match the information on file with your bank or credit card company. Any variance will delay or void your order.

 

Other Ways to Order:

We currently do not currently ship via this website to any other locations other than the USA. If you would like to ship internationally please contact us to request a shipping rate quote. We will need to know the items you are interested (to get the weight) and your address.

 

We ship most small orders via US Postal Service, and large orders via UPS (UPS does not ship to P.O. Boxes).

 

Order Confirmation:

If your order was processed successfully, you will receive an order number via e-mail. If you do not receive a confirmation your order did not go through.

 

T&G Novelties is not responsible for typographical errors. We reserve the right to cancel any order you have placed if there was a typographical error on our website concerning the pricing or availability of any item you ordered when you placed the order.

 

We reserve the right to change the terms and conditions of sales online at any time. T&G Novelties may also make changes to any products offered online, at any time, without notice.

 

When will I receive my items?

Please allow up to 14 days to process your order in addition the shipping method you select.  We are unfortunately not open on the weekends. We will always do our best to get your items to you as fast as possible.

 

Returned or Unclaimed Shipments:

Unfortunately we are unable to provide guidance to the mail carrier on where to leave your package. T&G Novelties is not responsible for returned or unclaimed shipments. Some state institutions/penitentiaries do not accept certain calendars as they are deemed contraband. In this event, T&G Novelties is not liable. Customers that have shipments returned to our office will be notified and have 14 days to redirect their shipment.

 

General Terms of Sale:

T&G Novelties stands by our products and supports 100% customer satisfaction. If you need to submit a missing or damaged item claim it must be received within 5 business days of receiving your order. Only 1 missing item claim allowed per invoice. Faxed orders and orders taken over the phone are accepted with credit card payments only. Products are subject to availability; if an item is sold out we reserve the right to replace with a similar product. Undeliverable items such as to faulty address, unclaimed packages or unapproved institutions are not guaranteed. We offer a 100% returnable guarantee: within 30 days of shipping you are eligible to return your unsold items less a 30% restocking fee; after 30 days your return will not be accepted and shipped back at customer’s expense.

 

For any questions or concerns please call 704-907-3058 or email tngnovelties@gmail.com.

 

Privacy

Sharing your personal information: We do not sell, trade, or rent Users personal identification information to others.

 

Recommended 2015 Holiday Shipping Guidelines

 

Allow up to two weeks to receive your shipment, particularly if it is shipping via UPS Ground (USPS Priority should take 7-14 business days max.)

 

Receive Items By Dec 14: Order Should Be Received By Nov 24

 

Receive Items By Dec 18: Order Should Be Received By Nov 28

 

Receive Items By Dec 22: Order Should Be Received By Dec 2

 

Orders received after Dec 14th are not guaranteed to arrive before Christmas. Please get your orders in early as weather and high volume delays may affect your arrival estimates!

 

As always we thank you for your business – we appreciate you very much!!

 

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